Attendee Refund Requirement
- Who We Are
1.1 Boat Party Ibiza
Welcome to Boat Party Ibiza! We are a ticketing platform dedicated to help people to find the best boat party experience in Ibiza. Through our platform, we enable people all over the world to find, discover and register for Boat parties in Ibiza.
1.2 The Services
Boat Party Ibiza’s websites and domains, including all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us.
We refer to all of these as our “Services.” Boat Party Ibiza company details are:
DISCOBUS s.r.o code: CZ28939930, with its principal office and place of business in Vrsovicka 416/9 zipcode 10100 Prague 10 Czech Republic
1.3 Boat Party Organizers and Attendees
Through the Services, Boat Party Ibiza provides a simple and quick means for contracted Boat Parties who are the event organizers, planners and organizations (“Organizers”) to create in collaboration with us the event registration, speaker profile, organiser profile, fundraising and other webpages related to their events, to promote those pages and those events and to sell tickets and registrations (or issue free registrations), solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) (“Attendees”).
- Minimum Refund Policy Requirements
As a global marketplace of boat party events of all shapes and sizes, Boat Party Ibiza understands the importance of providing a clean, well-lit platform where Attendees have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Boat Party Ibiza has created the following terms and conditions governing refund policies of Organisers of paid events on the Services (the “Attendee Refund Policy Requirements”). By accepting the Terms of Service, you agree to the terms of these Attendee Refund Policy Requirements without modification and enter into a binding contract with Boat Party Ibiza, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for a paid event.
2.2 Incorporation By Reference
These Attendee Refund Policy Requirements and the rights and obligations contained in these Attendee Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Attendee Refund Policy Requirements shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.
- Refund Policies And Administration
3.1 Minimum Requirements
We understand that refund policies vary depending on the type of event and the Organizer. Because of that, we provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (e.g., event cancellation);
(d) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);
(e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
(f) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response;
(h) Refund policies must otherwise be fair and reasonable.
(i) Refund policies regarding the deposit paid by the customer at the moment of the reservation are specified in the same page as the refund policies of the event.
If a refund policy is not posted or does not meet these minimum requirements set forth above, Boat Party Ibiza may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
3.2 Refund Process
In order to initiate a refund request, an Attendee should contact an Organizer directly as set forth in the applicable refund policy. If no contact information is listed, the Attendee should use the contact the organizer button on the event page or such other information posted on the event page. Organizer agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section
In the case the attendee want to request a refund to Boat Party Ibiza regarding the deposit paid to reserve a ticket for any event, attendee must send a mail to: [email protected]
Boat Party Ibiza ensure a reply within 48 hours and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above.
3.3 Boat Party Ibiza Review
In the event that Organizer fails to honor a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Boat Party Ibiza initiate a refund by contacting us. Boat Party Ibiza will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above. Boat Party Ibiza will endeavor to complete its review within thirty (30) days of being contacted by Attendee. Attendees should note that if an Organizer has selected a facilitated payment method such as PayPal® for an event, Boat Party Ibiza will not have control of the funds and Boat Party Ibiza will need the provider of the facilitated payment method to cooperate in order to obtain a refund, which may not happen. All determinations of Boat Party Ibiza with respect to these Attendee Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organizer and Attendee.
4.1 No Insurance / No Guarantee
These Attendee Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organizer and are not a guarantee that refunds will be issued in any given situation.
Because all ONLINE transactions are between Boat Party Ibiza and its respective Attendees, Boat Party Ibiza asks that all Attendees also to contact the applicable Organizer of their event with any refund requests, in case the full payment for the event has been performed.
If one of the Boat Parties listed in this website cancels an event, registrants will be offered a refund from the deposit payment done in Boatpartyibiza.com
Boat Party Ibiza is not responsible if organizers cancel the event and all deposits will not be refunded at any time if not requested by e-mail.
You can submit your request to be evaluated here: [email protected]
Refunds will not be available for registrants who choose not to attend an event.*
Organizers agree to post and maintain a refund policy on each event page and that refund policy will govern, provided that the refund policy must be consistent with Boat Party Ibiza’s Attendee Refund Policy Requirements. In the event that an Organizer has not responded to a refund request within two (2) business days or there is a dispute between an Organizer and an Attendee that cannot be resolved, either party may contact Boat Party Ibiza. Boat Party Ibiza may, in its discretion, attempt to mediate such dispute, however, Boat Party Ibiza will have no liability for (a) an Organizer’s failure to give refunds; (b) Boat Party Ibiza’s failure to mediate a dispute; or (c) Boat Party Ibiza’s decision if it does mediate the dispute.